İş Süreçleri Olgunluğu İçin Bir Öz-Değerlendirme Aracının Geliştirilmesi

Abstract

Business processes play an important role in achieving the business goals of or-ganization and delivering quality products. Business process maturity assessment hasn’t known widely yet, but studies published in recent years indicate that the issue has drawn attention. For increasing awareness and implementation, as well as information on the maturity models and assessment methods, the existence of tools to support this information sharing and evaluation is also important. The models referenced in the provision of business process maturity define knowledge areas and practices as required, but it doesn’t identify the current situation and provide sufficient guidance to mature their business processes. Assessment methods used to evaluate the maturity of the processes remain abstract for a self-assessment that can be implemented easily by organization. At this point, a self-assessment tool that can be used practically by organization is required to provide process maturity.