Değişen Bilgi Ortamının Danışma Hizmetine Etkisi

Abstract

Although, reference services have been based on the same philosophy since its first appearence, especially during last decade, its content and application have been subject to a constant change. Fundamental components of this change can be named as developments in information technologies; the use of Internet and Web; change of characteristics and expectations of users; change of education environment and increasing user education needs. In this article, re-structure of reference services, the importance of electronic reference services and the changing role of the reference librarian are examined.