Browsing Bilgi ve Belge Yönetimi Bölümü by Subject "Measuring of service quality"
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Ankara’daki halk kütüphanesi hizmet niteliğinin değerlendirilmesi (Measuring the service quality of public libraries in Ankara)
(TKD, 2012)Measuring the service quality in corporations periodically is one of the basic components of service policies. Measuring service quality is a required action in order to develop the services and compare them with the ...