Çalışanlarda Psikososyal Riskler ve Tükenmişliğin Endüstriyel Sosyal Hizmet Perspektifinden Değerlendirilmesi: Ankara Şeker Fabrikası Örneği

Abstract

This study aims to identify the psychosocial risks faced by employees in industrial settings from an industrial social work perspective and to determine the relationship between these risks and the burnout levels of employees. The study was conducted on 866 personnel working at Ankara Sugar Factory, collecting data using the Copenhagen Psychosocial Risk Assessment Scale (COPSOQ) and Maslach Burnout Inventory. Analyses were performed using SPSS and AMOS programs. Findings indicate that employees' perceptions of psychosocial risks have a significant impact on their burnout levels. Specifically, a strong positive correlation was found between COPSOQ risk scores and emotional exhaustion (R = 0.751, p < 0.001). As employees' exposure to psychosocial risks in the workplace increased, a notable rise in emotional exhaustion levels was observed, explaining 56.3% of the variance. A moderate negative correlation was found in the personal accomplishment dimension (R = 0.352, p < 0.001), suggesting that employees' capacity to adapt to challenging work conditions may strengthen their perception of personal achievement. In the depersonalization dimension, a moderate positive correlation was found between psychosocial risks and depersonalization (R = 0.579, p < 0.001). The research revealed that lack of social support in the workplace, high job demands, and inadequate leadership increase employees' burnout levels. When evaluated from an ecosystem approach perspective, employees are seen to interact not only at the individual level but also with social and environmental factors. To protect employees' psychological health and reduce burnout, it is recommended to strengthen social support mechanisms, improve leadership quality, and adopt flexible working policies. Future research should examine similar risk factors across different sectors to reveal sectoral differences and focus on longitudinal studies to understand temporal changes. Particularly, the impact of post-pandemic remote working conditions on psychosocial risks should be investigated in terms of reshaping work-life balance policies.