Sağlık Çalışanlarının Teknostres Düzeyinin Algılanan Verimlilikleri Üzerine Etkisi

Abstract

The use of information and communication technologies has enormously pervaded and spread in the health sector as in other sectors. While the intense use of such technologies by hospital employees may increase their productivity, it also could result in negative impacts on hospital employees, such as stress, anxiety, phobia, addiction, and antisocial behaviors. Although the relevant scientific research sets forth and examines the relationship between the use of technology and time-efficiency, cost-efficiency, financial resource-efficiency, and the presentation of services in effective, efficient and of-high-quality way, there is a very limited number of such research focusing on the technostress factors (techno-invasion, techno-overload, techno-complexity, techno-insecurity, and techno-uncertainty) brought about by technologic transfer. While the present works are mainly concerning the banking, documentation, civil aviation, and education sectors, a small number of such academic study regarding health sector could be found. Within this scope, in this study, it will be endeavored to put forth the effect of information technology use and individual characteristics (age, sex, marital status, education status, number of years of work experience, the technology used by the participants) of hospital staff on technostress level, and the impact of the technostress level on the perceived individual productivity. The population planned to be used in this study is the administrative and medical personnel working at a university hospital. The technostress scale developed by Tarafdar et al. in 2007 was used for collecting research data. Within the scope of this research, it is observed that techno-overload has a negative impact on productivity, technostress does not have a significant impact on productivity as a whole, though.