Sağlık Hizmetlerinin Kalitesi ile Hastane Bilgi Sistemleri İlişkisi

Abstract

The aim of this study is to determine functional sufficiency of Hospital Information Systems used in Turkey hospitals and to set forth levels of influence of these systems on quality of health care services. The target population of this study is hospitals of Ministry of Health, Private Hospitals and University Hospitals which provide health care services in Turkey. The “Hospital Information System Assessment Survey” which was formed by the investigator and contained 50 specialties was conveyed to “Directors of Quality Departments” of all hospitals. On the other hand, the quality scores used for analyses were provided by Department of Quality and Accreditation in General Directorate of Health Services. 528 hospitals which constituted %36 of the study’s target population participated in the study. Statistically, no meaningful relationship between functional sufficiency of Hospital Information Systems and quality scores of hospitals has been identified at the end of the study. The average quality scores of the hospitals in the study were “0,83 ± 0,16”. The quality scores of university hospitals were lower in comparison to hospitals of Ministry of Health and private hospitals and it was determined that this lowness was statistically meaningful. It was specified that the hospitals in this study had average %65,3 of 50 specialties which figured out functionality of Hospital Information Systems. Directors of Quality Departments thought that each of Hospital Information System features involved in the study survey was considerably effective on the quality of health services. In terms of all specialties, the mean of scores which were graded on importance level of 1 to 9 was identified as “7,91 ± 2,00”. As a result of the study, it was determined that Hospital Information Systems used in Turkey do not have some functional characteristics at the level of their attributed importance although these systems are thought as significant from the viewpoint of affecting quality of healthcare services. It is expected that healthcare institutions which aim at quality vii healthcare services should prefer Hospital Information Systems which have features supporting this goal.