The New Public Management approach, which envisages the reduction of the responsibilities and jurisdictions of the state in public administration and the use of private sector methods and techniques, has become dominant. ...

This thesis attempts to examine the effects of third-party customers' positive and negative emotions on negative word of mouth and repatronage intention through customer forgiveness depending on how socially close or distant ...

This study was conducted based on two key issues identified in the national literature: the absence of a quasi-experimental study targeting elderly individuals experiencing spousal loss and the lack of knowledge regarding ...

The purpose of this study is to develop a scale to measure customer engagement with branded mobile applications and to apply the scale through a research model. The scale development process used traditional methods found ...